Each profession has its own risks and its own defenses.


Steward, stewardess (flight attendant, flight attendant, English flight attendant) - a rank and file specialist on ships and aircraft, performing passenger service work on them: tidying up living rooms, table setting, but mainly responsible for passenger safety (in case of an accident - assistance to passengers, etc.).

On especially large passenger ships, the duties of the steward may also include servicing the captain and senior officers.

With the complication of aircraft, the emergence of regular international flights, increasingly higher requirements are being placed on these specialists (general understanding of the structure of the aircraft, foreign languages, etc.). Today this profession is not only very difficult, but also dangerous.

Functional responsibilities

Preflight preparation;

Inspection of the aircraft for the absence of foreign objects, in case of detection, notification of the supervisor;

Monitoring the health of the aircraft;

Checking the completeness of onboard equipment and its serviceability;

Checking the completeness of emergency rescue equipment and their serviceability;

Checking the operation of internal communications;

Reception and placement of airborne property (napkins, pillows, blankets, etc.);

Reception and placement of buffet-kitchen equipment;

Meeting and accommodation of passengers;

Passenger control during landing;

Serving passengers on the ground before takeoff (distribution of newspapers, magazines, drinks - depending on the class);

Passenger service in flight;
- information work (reporting on air temperature overboard, flight altitude, cross country, etc.);

Work with a route map (showing a route on computer screens in salons);

Distribution of drinks, food;

Serving sick passengers (providing drinking, assistance in taking medications, psychological support, etc.);

Children services (provision of food, drink, toys, self-help, etc.);

Organization of work in a night flight (turning off the lighting);

Monitoring air temperature, pressure, humidity in the cabin;

Trade;

The provision of individual services;

Providing first aid if necessary;

Psychological support for passengers;

Maintenance cleanliness in the cabin;

Carrying out entertainment programs (showing films);

Control of smokers and sleeping passengers;

Monitoring the behavior of passengers during the flight (prohibition of standing in the cabin, etc.);

Monitoring the well-being of passengers during and after boarding;

Control of disembarkation of passengers after a complete stop of the aircraft;

Inspection of the cabin for the absence of foreign objects after the departure of passengers.

Personal qualities

Sociability;

Accuracy;

Mindfulness;

Accuracy;

Ability to make independent decisions in critical situations;

Responsibility;

Tolerance;

Emotional stability.

Education

After an interview with the airline and a successful medical examination, you need to take preparatory courses. Most often they last about three months and include theoretical and practical parts. Upon passing the courses, the future stewardess must pass exams. To obtain an international certificate, study abroad is foreseen, during which students are paid a scholarship. After passing the "final" exam, you need to get 30 hours of training. Successfully passing this stage, you will receive a third-class flight attendant certificate, the subsequent increase depends on the flight hours.

Occupational diseases

The flight attendant’s health is exposed in flight to vibration and radiation; noise, change of time zones and pressure drops - these are the factors leading to early unsuitability. Work is also associated with constant self-control - incorrect behavior in relation to passengers is unacceptable. Difficulties are more than compensated by the opening opportunities, because the most romantic profession of the 20th century remains the same in the 21st century.

The salary is high.

From the side, the stewardess profession seems quite easy and very romantic: flights, beautiful views from the windows, new places and people, etc. In fact, the work of the flight attendant (this is what the profession is officially called) is quite responsible.

  • Firstly, all the time of the flight (and they are quite lengthy) must be carried out on feet.
  • Secondly, constant changes in time zones and climatic zones, noise, vibration, and pressure drops do not bring any health benefits.
  • Thirdly, the stewardess serves a large number of passengers, so she has to be attentive, caring and correct all the time on the way. Here, we are not afraid of this word, we need talent.

Nevertheless, there is romance in the profession - flights, new places and interesting people whom you can meet quite often on the plane.

Places of work

Stewardess positions are in all airlines.

Profession history

Stewardess salary

Of course, how much flight attendants receive depends on the category, length of service and airline. It also depends on the direction of the flights. The salary of a flight attendant can be from 20,000 to 150,000 rubles per month. Of course, high incomes are rare among representatives of this profession, and in this case, higher demands are placed on employees.

The average salary of a stewardess is about 48,000 rubles per month and significantly exceeds the national level.

History reference. The exact date of the appearance of this profession is not known for certain. However, most newspaper and reference materials indicate that the first flight attendant is an American woman, Helen Church. From her, the management of Boeing Air Transport received a proposal to improve the crew. It consisted of connecting female doctors to the air transportation system for emergency assistance. Soon the idea came true. In the first flight aboard the San Francisco-Chicago flight, eight nurses were involved. At that time, the profession or specialty of the stewardess was called "a girl in the sky." Their main task was not only the provision of first aid, but also the punching of tickets, service, communication with people, cleaning the premises, checking luggage. It got to the point that they could bring fuel during refueling, and after landing the plane at the final destination, they helped to bring it into the hangar for parking.

The work schedule of the first representatives of this profession totaled 100 hours a month, for which they accrued 125 US dollars. Other airlines quickly appreciated the benefits of stewardesses and soon also began to introduce them on board. Quite loyal requirements were made to the candidates: the presence of documents proving medical education, not to be married, weight category up to 52 kilograms and height up to 160 centimeters, age must be under 25 years old.

Profession Description

Today, flight attendants, or stewardesses (stewards), have become qualified ordinary specialists on all air flights. They not only perform a serving function, but, basically, are responsible for all passengers, their safety and health. In general, this profession retained the same responsibilities as at the beginning, but with minor adjustments. For example, now stewardesses do not have to deal with loading passenger luggage or assistance in transporting aircraft into the hangar. Nowadays, the development of all sectors of air transportation allows representatives of this profession to get rid of heavy "manual" labor. In general, the stewardesses became cute, helpful waitresses, able to provide medical assistance, speaking several languages. But do not forget that their duties include full control of the situation on board - whether passengers are fastened, whether oxygen, vests or seat fastenings are normal.

Male steward

Oddly enough, but not only women can become a flight attendant. Many airlines practice hiring stewards. Initially, the co-pilot took care of passengers on board the airliner, but company leaders quickly realized that it was very dangerous. As a result, in 1928, the third crew member, the steward, was introduced on German planes. After some time, the stewards began to change to stewardesses, because people are more comfortable when they are served by cute miniature girls.

Disadvantages and advantages

Being a flight attendant is difficult, in this profession, as in any other, there are pros and cons.

  1. Great opportunities. Air stewards have an amazing chance to look at different countries and cities, to know the world. The average citizen, as a rule, is not able to go on numerous trips.
  2. Good salary, built-in social package, benefits provided, permits and holidays of 45 days.
  3. Retirement age - at 45 years.
  4. Diverse life.
  1. Moments when the crew is forbidden to leave the airport, in between flights.
  2. Heavy loads. The stewardess has to spend the entire flight standing.
  3. The severity of getting used to regular changes in time zones and climate, which tests the body "for strength".
  4. Overload. Statistics show that their health is deteriorating.

Where are they studying?

It is not necessary to study and pass exams at a prestigious institution in order to get a job as a flight attendant. Expensive universities can be replaced by concentrating on special schools with a training course, where the requirements for candidates are much lower. On average, the profession of “stewardess” will have to study for 4 months. The choice of educational institution will depend on the desired prospects, you can take a college course, or you can go to college. The latter provides a wide range of knowledge, which gives a significant impetus to a career. Here are a few institutions offering to prepare for the craft:

  1. MGTUGA (Moscow city).
  2. Flight Institute (St. Petersburg).
  3. Gos. University (St. Petersburg).
  4. Moscow institution - Ministry of Foreign Affairs.
  5. “School on-board personnel” - KNOW.

Responsibilities and salary

Stewardesses have to give all the best in every flight, because on their shoulders a huge burden of responsibility. Here are their responsibilities:

  1. Spread drinks and dinners around the lounge.
  2. Guided by a whole set of rules, ensure on-board safety.
  3. Provide emergency medical care if necessary.
  4. Seat passengers.
  5. Prepare for flight.
  6. Check the operation of communication systems.
  7. Monitor mood and behavior in the cabin.
  8. Inspect the board for prohibited or extraneous items.
  9. Monitor all parameters: dryness, temperature and pressure.
  10. Turn on the light.
  11. Check the integrity of rescue mechanisms.
  12. Ensure proper equipment placement.

The salary for such requirements depends on the class of profession. For example, beginners will not earn more than 20,000 p. per month. But after the end of the test period and a set of flight hours, air stewards begin to accrue various bonuses and bonuses. After 6 months of work experience, wages reach 60,000 rubles. First-class flight attendants can receive over 100,000 rubles, the salary in 60 minutes is approximately 4 thousand rubles.

How to become a flight attendant: possible prospects

In this profession, there is a whole system of posts:

  1. Air hostess III category.
  2. Class II employee.
  3. First-class flight attendant.
  4. The instructor.
  5. The head.

Many of the stewardesses reach I-grade maximum. Getting a job is easy, especially if you study in the department of the company. The basic requirements are reduced to knowledge of several languages \u200b\u200b(preferably English), attractive appearance, good health. When hiring, even the size of the clothes can be taken into account - the 45th is needed. In general, the stewardess should be a pretty positive girl.

Before you finally decide to find a job, well appreciate all the pros and cons of this profession. If you have already decided, call the airline and ask how to enroll in courses. The candidate will have to study a lot and pass exams, but after passing he will definitely go on a flight. Go ahead!

The stewardess profession appeared when the first airliners were launched. At first, their duties were performed by the assistant pilot. However, this was not very convenient, since it has its own functions, so it was decided to appoint a separate specialist for this position. Thanks to this, the service was improved, as well as the level of safety on board the aircraft.

Some believe that there is nothing complicated in the work of a stewardess. It would seem that you go in good shape, deliver drinks, fly to different countries and get a lot of money for it, but is it really so? Of course no. Any profession has its own difficulties, and as for the stewardess, there are a lot of requirements for her. In order to become her, one desire is not enough. It is necessary to get an appropriate education, to have excellent health, to be fit and many more.

The stewardess is an ordinary employee on board an airliner who performs the duties of staff. First of all, such an employee is responsible for the safety of passengers and for the provision of first aid. Previously, in order to become a flight attendant, you had to have a nurse education. In addition, they had to carry out heavy and even sometimes overwhelming work for women, which included unloading luggage, sending the aircraft to the hangar, etc. Today, this profession does not provide for such duties, but it is still difficult to become a flight attendant. Here are the basic requirements for a representative of this profession:

  • relevant higher education;
  • excellent health, which is checked by a special medical commission;
  • youth, since after 30 years they do not take this job;
  • it is desirable that the candidate for this position was small in stature, medium build and with a good appearance;
  • clear speech and diction, a pleasant voice;
  • knowledge of two languages \u200b\u200b(native + English);
  • pretty and smiling.

Even 80 years ago, flight attendants must have been unmarried, with a height of up to 160 cm and a weight of up to 52 kg. Today the situation has changed a bit. Female workers may have husbands and even children.

What is the difference between a stewardess and a flight attendant: duties of an employee

The only difference between the stewardess and the stewardess is that the first option is conversational, and the second is official. In the workbook and on the badge is written "flight attendant" or "flight attendant", and the stewardess is a public, colloquial name. The responsibilities of the stewardess include:

  1. Meeting and accommodation of passengers.
  2. Catering during the flight. This also includes a distribution of drinks for those who wish.
  3. Safety guarantee on board in accordance with safety regulations.
  4. Preparing passengers for the flight.
  5. Providing medical assistance in case one of the passengers became ill.
  6. Checking first aid equipment.
  7. Temperature control on board the aircraft.
  8. Interior monitoring for hygiene standards.
  9. Checking the aircraft for prohibited items.
  10. Monitoring the behavior of passengers, suppressing conflicts.
  11. Checking the internal connection.
  12. Information about the flight time.
  13. Reception and placement of kitchen and buffet items.
  14. Clarification of all issues of interest that may come from passengers during the flight.
  15. Filling documentation on board.

Note that this profession is very responsible and serious. That is why in order to become a flight attendant, it is necessary to possess the following qualities: sociability; patience; restraint; ability to find a way out of conflict situations; sense of humor; determination; ability to take responsibility; diligence; erudition; emotional stability; speed of reaction; attentiveness; ability to distribute attention; discipline; punctuality; good memory; volumetric vision; diplomacy; tolerance; quick wits; technical mindset. Such a profession is absolutely not suitable for those who are lost in difficult situations, do not know how to make decisions and are afraid of heights. That is why, when appointing to this position, all the nuances are taken into account, a serious selection takes place and only the best become stewardesses.

Pros and cons of the profession

On the one hand, being a flight attendant is very interesting and romantic. You constantly meet new people, fly to different cities and countries, get new emotions and impressions. But, on the other hand, it is a great responsibility, remoteness from home and loved ones, as well as the specificity of constant spending time in the air. Those who are willing to put up with such shortcomings become real masters of their craft and receive high fees. Let’s take a closer look at the attractiveness of the stewardess profession.

Positive sides:

  1. The opportunity to see the world not in the picture, but in reality.
  2. High salaries, permanent benefits, permits, social packages and social guarantees.
  3. 45 calendar days of vacation per year.
  4. An interesting and eventful life.
  5. Retirement at age 45.
  6. Honor and respect.

Among the negative sides, the following can be noted:

  • constant climate change;
  • work that can be attributed to active;
  • permanent overloads;
  • strict age restrictions;
  • increased threat to life.

Alas, it is difficult for flight attendants and flight attendants to start a family, as they spend most of their lives at work and practically never happen at home. It is very difficult to find a life partner who would be willing to put up with the specifics of this work. Unfortunately, women often undermine their health at such work, as a result of which they begin to have gynecological problems that can lead to infertility. That is why, choosing such a specific career, it is necessary to decide what is more important for you in life and whether you are ready to face difficulties that may arise in your way. There are many cases when women, having worked as flight attendants for 1-2 years, abandoned their position, because they realized that this was not their calling, they were not ready to risk their life and health.

How to become a flight attendant?

Higher education and desire is not enough for you to be hired by a flight attendant. First you need to prove to everyone that you are really fit for this position. After graduation, it’s very important to contact several airlines, as there is no guarantee that you will be immediately considered for this post. Perhaps somewhere you will be offered to take special preparatory courses at the airline. They will look at you there, evaluate your potential and, if there are no problems, they will hire you.

To become a flight attendant, you need to learn a lot, be diligent, assiduous and erudite. It is important to fully surrender to your career and strive to be the best. In this case, you will pass all the tests and get the desired position, which subsequently will bring you not only honor and respect, but also a high salary, many benefits and an unforgettable experience. In addition, you can not ignore the fact that you will have a really interesting life, envy of many people. What is the only opportunity to visit most countries of the world for free.

In contact with

It complies with the requirements of the document - “DIRECTORY of qualification characteristics of workers' professions. ISSUE 67. Water transport. Section“ Sea transport ”(As amended and supplemented by orders of the Ministry of Transport and Communications of Ukraine N 189 of 05/10/2005, N 671 of 06/08/2007 ). The second edition, supplemented, revised as of August 6, 2007, "which was approved by order of the Ministry of Transport of Ukraine on December 10, 2001 N 863. Agreed by the Ministry of Labor and Social Policy of Ukraine.
The document status is "current".

Foreword

0.1. The document comes into force from the moment of approval.

0.2. Document Developer: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _.

0.3. The document is agreed: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _.

0.4. Periodic verification of this document is carried out at intervals not exceeding 3 years.

1. General Provisions

1.1. The position "Steward" belongs to the category "Workers".

1.2. Qualification requirements - full general secondary education and vocational education or full general secondary education and vocational training in the workplace, without the requirements for work experience.

1.3. Knows and applies in activities:
  - rules and forms of service for various contingents of passengers in ship conditions;
  - etiquette rules and techniques for servicing foreign passengers;
  - assortment of dishes, drinks, tobacco products, existing in ship restaurants, cafes and bars, etc .;
  - rules and order of serving food and drinks, rules of calculation with passengers;
  - equipment and location of the passenger ship;
  - one of the foreign languages \u200b\u200b(English, German, etc.) within the qualifications;
  - rules for first aid.

1.4. The steward is appointed to the post and dismissed by order of the organization (enterprise / institution).

1.5. The steward reports directly _ _ _ _ _ _ _ _ _ _ _.

1.6. The steward supervises the work of _ _ _ _ _ _ _ _ _ _.

1.7. The steward during his absence is replaced by a person appointed in the prescribed manner, who acquires the appropriate rights and is responsible for the proper implementation of the duties assigned to him.

2. Description of work, tasks and job responsibilities

2.1. Serves the passengers of the vessel on their order in flight, provides a variety of services to passengers during their placement on board the vessel or disembarkation.

2.2. It calculates the cost of services and performs calculations with passengers.

2.3. It accepts orders from passengers for delivery of soft drinks, fruits, dishes, wine and vodka drinks, tobacco products, etc .; provides other services provided by the list.

2.4. Provides first aid to passengers in case of illness, calls a doctor.

2.5. Knows, understands and applies the current regulatory documents relating to its activities.

2.6. He knows and complies with the requirements of regulatory acts on labor and environmental protection, complies with the norms, methods and techniques for the safe performance of work.

3. Rights

3.1. The steward has the right to take actions to prevent and eliminate cases of any violations or inconsistencies.

3.2. The steward has the right to receive all social guarantees provided for by law.

3.3. The steward has the right to demand assistance in the performance of his duties and the exercise of rights.

3.4. The steward has the right to demand the creation of organizational and technical conditions necessary for the performance of official duties and the provision of the necessary equipment and inventory.

3.5. The steward has the right to familiarize himself with draft documents relating to his activities.

3.6. The steward has the right to request and receive documents, materials and information necessary for the performance of his duties and orders of the management.

3.7. The steward has the right to improve their professional qualifications.

3.8. The steward has the right to report all violations and inconsistencies identified in the course of his activities and make proposals for their elimination.

3.9. The steward has the right to familiarize himself with the documents that determine the rights and obligations for the position held, the criteria for assessing the quality of performance of official duties.

4. Responsibility

4.1. The steward is responsible for failure to fulfill or untimely fulfillment of the duties assigned by this job description and (or) non-use of the rights granted.

4.2. The steward is responsible for non-compliance with the rules of internal labor regulations, labor protection, safety measures, industrial sanitation and fire protection.

4.3. The steward is responsible for disclosing information about the organization (enterprise / institution) related to trade secrets.

4.4. The steward is responsible for non-compliance or improper fulfillment of the requirements of the internal regulatory documents of the organization (enterprise / institution) and the lawful orders of the management.

4.5. The steward is responsible for offenses committed in the course of their activities, to the extent established by applicable administrative, criminal and civil law.

4.6. The steward is responsible for causing material damage to the organization (enterprise / institution) within the limits established by applicable administrative, criminal and civil law.

4.7. The steward is responsible for the unlawful use of the granted official powers, as well as their use for personal purposes.